Frequently Asked Questions

General

Who is World Balance?

World Balance offers quality and well-designed footwear and apparel at an affordable price. We make people, product, and life better by providing value and comfort to our customers from different walks of life.

How to ship outside the Philippines?

> Unfortunately, we only ship orders in the Philippines. 

> You may ask a friend or relative to receive the order in your behalf then have him/her ship it to you instead. 

How to return/exchange an item?

> Your item is eligible for a free return or exchange if it meets the following conditions:

a. Within 7 days of receipt

b. Invoice available

c. Original condition & tags intact

d. Original packaging

> Should you wish to return your item, please send an email to WBCares@chgglobal.com.ph stating your reason for returning along with the proof that your item is eligible.

> Customer Service will assist and coordinate with you the fastest way to return your item.

How do I contact customer service?

You may reach our customer service several ways:

Email: WBCares@chgglobal.com.ph

Telephone Number: (632) 363 1990

How can I find a World Balance Store or Outlet?

You can search for your nearest World Balance Store via our official facebook page https://www.facebook.com/worldbalance

How can I send a sponsorship or collaboration proposal?

> You may send your detailed proposal to marketing@chgglobal.com.ph.

Online Shop

How do I order a World Balance product from your website?

Please follow these easy steps in ordering World Balance items from our website:

  • Choose an item from our product categories.
  • Pay through different options offered
  • Click Checkout
  • Track and wait for your order to arrive!

How is the order shipped?

> All orders will be shipped through our partner, PAYO. PAYO is our COD gateway partner that is linked with reputable logistics providers that enables a wide COD coverage in the Philippines.

> It will take an average of 2-3 working days for Metro Manila and 5-8 working days for provinces.

How much is the shipping cost?

> There is free shipping available for all orders with minimum purchase of Php1500

> There is a fixed shipping cost of Php70 for all orders with cart purchase of Php1499 and below. 

Payment

How do I pay for my order?

> Cash on Delivery (COD)

> BDO Bank Deposit - World Balance International Inc with acct no. 001600143537 and send your proof of payment to WBCares@chgglobal.com.ph

> Paypal- for credit card users, search for the email paypal@chgglobal.com.ph to transfer your payment For guidelines, https://youtu.be/t2xZK6ifQsM